Tutorials on Ai Customer Service Cost Savings

I am an AI/ML researcher with 150+ citations and 16 published research papers. I have three tier-1 publications, including Internet of Things (Elsevier), Biomedical Signal Processing and Control (Elsevier), and IEEE Access. In my research journey, I have collaborated with NASA Glenn Research Center, Cleveland Clinic, and the U.S. Department of Energy for various research projects. I am also an official reviewer and have reviewed over 100 research papers for Elsevier, IEEE Transactions, ICRA, MDPI, and other top journals and conferences. I hold a PhD from Cleveland State University with a focus on large language models (LLMs) in cybersecurity, and I also earned a master’s degree in informatics from Northeastern University.