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RAG vs Fine-Tuning: Best for Customer Support

Explore the strengths of Retrieval-Augmented Generation and Fine-Tuning for customer support, and find the best fit for your needs.
Image of Author zaoyang
zaoyang
Owner of \newline and previously co-creator of Farmville (200M users, $3B revenue) and Kaspa ($3B market cap). Self-taught in gaming, crypto, deep learning, now generative AI. Newline is used by 250,000+ professionals from Salesforce, Adobe, Disney, Amazon, and more. Newline has built editorial tools using LLMs, article generation using reinforcement learning and LLMs, instructor outreach tools. Newline is currently building generative AI products that will be announced soon.
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Top Metrics for Evaluating LLMs in Customer Support

Learn the essential metrics for evaluating large language models in customer support to enhance accuracy, speed, and user satisfaction.
Image of Author zaoyang
zaoyang
Owner of \newline and previously co-creator of Farmville (200M users, $3B revenue) and Kaspa ($3B market cap). Self-taught in gaming, crypto, deep learning, now generative AI. Newline is used by 250,000+ professionals from Salesforce, Adobe, Disney, Amazon, and more. Newline has built editorial tools using LLMs, article generation using reinforcement learning and LLMs, instructor outreach tools. Newline is currently building generative AI products that will be announced soon.
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Memory Optimization for LLM Training: 7 Key Techniques

Learn effective memory optimization techniques for training large language models, balancing resource usage and performance.
Image of Author zaoyang
zaoyang
Owner of \newline and previously co-creator of Farmville (200M users, $3B revenue) and Kaspa ($3B market cap). Self-taught in gaming, crypto, deep learning, now generative AI. Newline is used by 250,000+ professionals from Salesforce, Adobe, Disney, Amazon, and more. Newline has built editorial tools using LLMs, article generation using reinforcement learning and LLMs, instructor outreach tools. Newline is currently building generative AI products that will be announced soon.
•Last Updated:
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5 Steps for Debugging LLM Prompts

Learn the essential steps to debug prompts for Large Language Models, ensuring accuracy and reliability in AI outputs.
Image of Author zaoyang
zaoyang
Owner of \newline and previously co-creator of Farmville (200M users, $3B revenue) and Kaspa ($3B market cap). Self-taught in gaming, crypto, deep learning, now generative AI. Newline is used by 250,000+ professionals from Salesforce, Adobe, Disney, Amazon, and more. Newline has built editorial tools using LLMs, article generation using reinforcement learning and LLMs, instructor outreach tools. Newline is currently building generative AI products that will be announced soon.
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GraphQL for LLM API Queries: Basics

Learn how GraphQL enhances querying efficiency for LLM APIs, offering flexibility, performance benefits, and effective error management strategies.
Image of Author zaoyang
zaoyang
Owner of \newline and previously co-creator of Farmville (200M users, $3B revenue) and Kaspa ($3B market cap). Self-taught in gaming, crypto, deep learning, now generative AI. Newline is used by 250,000+ professionals from Salesforce, Adobe, Disney, Amazon, and more. Newline has built editorial tools using LLMs, article generation using reinforcement learning and LLMs, instructor outreach tools. Newline is currently building generative AI products that will be announced soon.
•Last Updated:
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